Spa Etiquette

Spa Sublime

 

Booking your appointment

Our peak hours are evenings, weekends and holidays so if the time you want falls within these hours we encourage you to book as far in advance as possible. If you are flexible and can make a mid-week appointment we are more likely to be able to accommodate you on shorter notice.

Checking in

Please arrive at least fifteen minutes prior to your spa appointment to allow adequate time to fill out health history form, get changed and unwind before your treatment. We strive to keep appointments on schedule so if you arrive late and the room or therapist is booked after your session, athough we really dislike doing it, your session may have to be shortened.

Cancellations

If you need to cancel your appointment, please give us as much notice as possible. We require at least 24 hours to cancel a single service to avoid a $25 cancellation fee. We prefer 48 hours or more for a package and 72 hours for high-volume holidays (such as Valentine's or Mother's Day weekends). This not only gives us the opportunity to release your room and therapist and rebook the time slot, but, industry protocol dictates that therapists are paid even if their client doesn't show.

Gratuities

Gratuities are not included in our prices but are glady accepted. Spa clients typically leave between 10-20%. It's more convenient to leave a tip in the small envelopes available at the front desk when you check out than giving it directly to the therapist (who mahy not be available at the time)

Gift Certificates

Spa Sublime certificates may be used toward treatments or products and must be presented at time of service. They are neither refundable nor replaceable and may not be used in conjunction with any other coupons or discounts.

Personal Property

Please leave your valuables at home, as we cannot be held responsible for any lost or stolen articles.

Children

We do love children;we even have some of our own! However, so that the ambiance within the spa remains as relaxing as possible for all of our guests (many of whom are actually enjoying a respite from their little people), we request that children are allowed to express their animated spirits outside of the spa environment.

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